Notice to Cub Cadet Customers - Warranty Repairs

If you did not purchase your Cub Cadet product from Richards Equipment Inc., you MUST provide your bill of sale, which includes your model number, serial number and date of purchase, or proof of warranty registration, prior to the commencement of any warranty repairs. Failure to do so will result in warranty repairs being completed at your expense.

WE HAVE BEEN ADVISED BY CUB CADET THAT ANY UNITS PURCHASED FROM A NON AUTHORIZED RETAILER (EXAMPLE: PRINCESS AUTO), OR PURCHASED IN THE UNITED STATES, EVEN IF SHIPPED INTO CANADA, DO NOT QUALIFY FOR ANY WARRANTY SERVICING.

If you have questions, please call Cub Cadet at 1-800-367-5770 for further information.

PLEASE READ YOUR MANUAL for details on warranty coverages, including fuel related issues and travel time, as well as your responsibilities as the owner.

As of April 2026, we are currently experiencing a minimum 3-4 week wait time for warranty repairs and servicing. For other servicing dealers in your area, please visit cubcadet.ca .

Basic Warranty Information

Small engines require basic maintenance. Fresh gas or gas used with fuel stabilizer must be used. Proper oil levels need to be maintained. PLEASE READ YOUR OWNERS MANUAL.

Failing to properly maintain your small engine could void your warranty. You will be responsible for any costs incurred by failing to do proper maintenance, including fuel related issues. Should you have any questions, please do not hesitate to contact us.

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Service Information

No one anticipates a break down. Let our factory trained technicians get you back to work faster.

Whether it is a broken piece of equipment or regular maintenance, contact our service department today. We would be pleased to help you.

We reserve the right to charge for technical advice given over the telephone. The minimum charge is $130/hour. Any charges will be issued at the discretion of the Service Manager.

Our Labour rate is $145/hour, minimum 1/2 hour.

Our Trucking rate is $175/hour, minimum 1 hour. If we outsource your pick up or return, we will forward the direct cost on to you.

Looking to book a service appointment? Send us an email. We endeavour to get back to you within 2-3 business days.